Despite launch of keyboard fix program, Apple continues to sell affected MacBooks

Jun 24, 2018, 17:12
Despite launch of keyboard fix program, Apple continues to sell affected MacBooks

At long last, Apple admitted to its customers that its MacBook and MacBook Pro keyboard designs are so flawed and prone to sticking or dead keys, as originally reported by The Outline in October, and that it will cover the cost of repairs beyond the products' normal warranty.

"Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models" may exhibit some malfunctions, such as letters or characters repeating unexpectedly, not appearing, or experiencing "sticky" keys that do not respond in a consistent manner, said the company in a statement. But the parallels are even deeper: Just as Apple quietly revamped the antenna design of the iPhone over the next several revisions, it, too, has been quietly trying to fix the butterfly keyboard design too.

If you do own an impacted MacBook or MacBook Pro laptop, you're going to want to keep this page bookmarked.

The situation was so dire, in fact, that some customers had enough and filed a class action lawsuit against Apple for the quality and failure rate of the new keyboards.

Apple has launched a "Keyboard Service Program" to address issues that some MacBook owners have experienced with their keyboards.

Apple had created the new butterfly keyboard switch mechanism that was claimed to be 40 percent thinner than the scissor switches used in most keyboards, apart from being more stable.

While the launch of Keyboard Service Program for MacBook and MacBook Pro should have signalled the end of the issue, we may be hearing more about it in the future.

Apple forums are overflowing with reports of Geniuses who have told customers that Apple is "collecting data" on the issue. And unfortunately, fixing the problem isn't easy; at worst, it can involve replacing the entire keyboard. For more information about the "Keyboard Service Program", check out Apple's website.

To take advantage of the program, Apple suggests visiting any Apple authorized service provider, an Apple retail store, or mailing the device to the Apple Repair Center - details can be found here.