Apple MacBook 'butterfly' keyboard issues prompt class-action suit

May 14, 2018, 05:11
Apple MacBook 'butterfly' keyboard issues prompt class-action suit

Now it looks like the keyboard debacle has been taken one step further because according to AppleInsider, a class action lawsuit has been filed in which it claims that Apple knew about the defects in their keyboards but still chose to ship them out anyway.

In the never-ending race to make the slimmest and lightest laptops, Apple, alongside other manufacturers, has been trimming the fat on its notebooks for years.

This reporter, who wrote the inciting piece about how her MacBook Pro keyboard simply couldn't remain functional regardless of how many times she got it fixed, has since sold her 2016 model back to Apple and continues to use her 2013 MacBook Pro, praying every day that it doesn't die. Due to the patent in 2016, it is proof that the company is aware of its product's flaws.

In 2015, Apple switched the keyboard for the MacBook and the MacBook Pro to the "butterfly" model. The case alleges that "thousands" of owners of these devices have faced issues because of the design. The lawsuit asserts that recent models of the MacBook and MacBook Pro contain a defective keyboard with non-responsive keys.

The suit states that the design of the keyboard is such that it resists very little amounts of debris or dust, which leads to unregistered keystrokes. However, that MacBook Pro is limited to the non-touch-bar version and only those produced between October 2016 and October 2017. The cost of replacing an affected keyboard is in the $700 range, a ridiculous price, but an unavoidable one for Apple customers. Both laptops feature the company's butterfly keyboard mechanism, an ultra low-profile switch advertised as both more responsive and robust than traditional scissor-type components. Releasing their newest technology during the function, Phil Schiller, SVP of Worldwide Marketing said that the new keyboards are "much more precise, accurate and are 4 times more stable than the older scissor mechanism".

The lawsuit is seeking damages from Apple to cover the legal fees, to pay for the cost of replacing the parts, and to reimburse consumers for expenses already incurred.

The appellants are also accusing Apple of suggesting "self-help remedies". Apple may have difficulty arguing that it was unaware of the issue until more recently, even if an instant solution was not made. The suit also demands reimbursement to the users who have purchased the replacement keyboards on the defected laptops.

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