Apple issues letter of apology for slowing down iPhones

Dec 29, 2017, 01:56
Apple issues letter of apology for slowing down iPhones

Apple initially slowed older phones, including the iPhone 6, 6s and SE, but recently extended the throttling to newer iPhone 7 models. Some customers have complained that they replaced their entire phone, and not just the battery, in order to have a fast cellphone.

Apple's public apology is a good start and the reduction in price for a battery replacement should please many disappointed customers. Apple said the problem was that aging lithium batteries delivered power unevenly, which could cause iPhones to shutdown unexpectedly to protect the delicate circuits inside.

While companies like Samsung and Sony still seem to be preparing official statements on the matter, both HTC and Motorola claim they do not perform the same CPU throttling that Apple does.

"We know that some of you feel Apple has let you down", Apple said in a note posted to its website on Thursday.

The tech company issued a statement Thursday announcing it would lower the price of replacing an out-of-warranty battery on iPhones 6 or later- from $79 to $29.

Earlier today a report out of South Korean noted that "Apple faces multiple lawsuits in South Korea after admitting to slowing down iPhones as the batteries aged". While no credible evidence has ever emerged that Apple engaged in such conduct, the battery disclosure struck a nerve on social media and elsewhere. It was discovered devices with their original batteries were much slower than ones that had their cells swapped out for new ones.

A new software update will also hit early next year giving users more insight into battery life, CNBC reported.

As always, our team is working on ways to make the user experience even better, including improving how we manage performance and avoid unexpected shutdowns as batteries age. At this point, it's hard to tell who is telling the truth, but Apple's failure to be transparent with its customers doesn't do it any favors.

"First and foremost, we have never - and would never - do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrade", Apple wrote. We are able to do the work we love only because of your faith and support - and we will never forget that or take it for granted.

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