Twitter says safeguards taken after Trump account outage

Nov 04, 2017, 00:50
Twitter says safeguards taken after Trump account outage

A Twitter employee on their last day with the company was responsible for taking down Donald Trump's account, the social network platform has said, as the president resumed tweeting after the 11-minute outage. This has always been internal policy and we'll soon update our public-facing rules to reflect it. Twitter's rules let the company suspend accounts for violent threats, gender-based attacks and other forms of abuse and harassment.

In the end, the Trump's account was missing for a total of 11 minutes.

Cyber security experts had previously speculated Twitter could have installed special protections on Trump's account, such as the ability to only access it from certain devices.

After initially saying the account was deactivated due to "human error", Twitter clarified that "this was done by a Twitter customer support employee who did this on the employee's last day" and that "an internal review" had begun.

Jackson Shaw, senior director of products for One Identity, said via email that the insufficient protection of Trump's Twitter account points out potentially endemic security oversights at the company. The newspaper added: Twitter customer support cannot, however, access customers' private direct messages, nor can they tweet on behalf of other users.

"Trump's Twitter deactivated for 11 min, and I suddenly thought I'd jumped back into the real timeline where things aren't so damned absurd", tweeted Star Trek actor turned social media personality George Takei. "The tweets speak for themselves", is a common refrain from staff unable or unwilling to explain the president's comments. Later that night, Twitter said the disappearance was the work of one rogue employee.

This incident highlights the need for companies, especially those with a lot of data, to bulk up their monitoring capabilities and keep track of which employees have administrative control and access to information, Connor said.

Beckett says if Twitter wants to be seen as a safe place where the most powerful people in the world can communicate directly with the public, the company needs to step up its game. Twitter has also faced outcry when it temporarily suspended actress Rose McGowan's account while she was speaking out against Harvey Weinstein.

It's not uncommon for technology companies like Twitter to rely on third-party workers for a range of tasks, some of them more sensitive than others.

The person responsible for deactivating the account may also not have been a full-time employee but a contractor, according to a report from The New York Times, which didn't cite its sources.

Trump, who has almost 42 million Twitter followers, responded to the temporary loss of his account by boasting about his wide reach on the service.

YOU MIGHT ALSO LIKE
  • Aaron Rodgers going down medical rabbit holes to aid recovery

    Aaron Rodgers going down medical rabbit holes to aid recovery

    That play was made possible by a facemask penalty on the Lions during Green Bay's attempt to lateral their way to the end zone. Green Bay has won three consecutive games on Monday Night Football including a 27-13 win over Philadelphia last season.

    Gender inequality widening after decade of progress - WEF

    The further away the score is from 0, the higher the "distance to parity" in the country for that sub index appears to be. It now ranks behind countries including the United Kingdom (15th), Australia (35th) and Bangladesh (47th).
    Justin Bieber & Selena Gomez Are ALREADY Back Together! LOOK!!!

    Justin Bieber & Selena Gomez Are ALREADY Back Together! LOOK!!!

    Bieber rocked an oversized red sweatshirt and matching shoes, while Gomez looked super cozy in an all-gray ensemble. Abel and Selena have reportedly spoken several times and remain friendly despite their separation.
  • NYPD gathering evidence to arrest Harvey Weinstein

    NYPD gathering evidence to arrest Harvey Weinstein

    She has publicly accused Weinstein of raping her twice in her apartment in 2010 and called police about it on October 26. She described the alleged encounter: "He pushed me onto the bed and his trousers were down and he lifted up my skirt".
    Marseille open investigation into Evra's physical altercation with fan

    Marseille open investigation into Evra's physical altercation with fan

    Evra signed an 18-month deal with Marseille in January, but has failed to perform to expectations. He was then ushered away by a team-mate.
    World of Warcraft Classic finally revealed at BlizzCon 2017

    World of Warcraft Classic finally revealed at BlizzCon 2017

    Blizzard did not reveal a release date for World of Warcraft Classic , only sharing that they're working on making it a reality. Players will explore the Zandalar empire and the home of Jaina Proudmoore, Kul Tiras.
  • 'StarCraft II' Will Soon Be Available to Play for Free

    Iconic PC real-time strategy game, StarCraft II: Wings of Liberty , is going free-to-play seven years after its release . This free-to-play change will likely be the most significant step in preserving StarCraft 2's relevance yet.
    HTC U11 Plus improves on the original in almost  every way

    HTC U11 Plus improves on the original in almost every way

    While the biggest difference between the U11 and the U11+ is the display , that isn't the only area that received improvements. The HTC U11 Plus may feature less impressive cameras , but it makes up for it with the Bluetooth 5.0, and the larger battery .
    Playboy Playmate accuses Jeremy Piven of sex assault on 'Entourage' set

    Playboy Playmate accuses Jeremy Piven of sex assault on 'Entourage' set

    His denial hasn't deterred Bellamar. "I've known Jeremy Piven for a very long time", Krupa told reporters. "Truth is truth. A rep for Piven issued a stern denial on behalf of the Entourage star late Tuesday in response to Bellamar's allegations.
  • Ashish Nehra believes India's future is bright under Virat Kohli's leadership

    Ashish Nehra believes India's future is bright under Virat Kohli's leadership

    Many people asked me if you would have liked to play more Test cricket. "The game has changed a lot since I started playing". Nehra , who never lost to the conditions, bowled 10 overs in the match and this was proved to be his best ODI performance.

    AAP needs Lt Governor's nod to govern capital: SC

    Governor on every issue, Chief Justice Misra said that it can only do do on which legislature (Delhi assembly) can enact laws. He added that even when there were differences between the L-G and state government, "the L-G can not be sitting on a file".
    Super Mario Odyssey sold 511625 units within first three days in Japan

    Super Mario Odyssey sold 511625 units within first three days in Japan

    Nintendo also bumped up its revenue forecast from 750 billion yen (~$6.6 billion) to 960 billion yen (~$8.5 billion). That not only means IPs we haven't seen in years, but also potentially another Mario adventure.
popular