Heathrow baggage system failure resolved

Jun 17, 2017, 01:09
Heathrow baggage system failure resolved

THOUSANDS of passengers flying out of Heathrow Airport had to leave without checked luggage after a system failure yesterday.

"The news that Heathrow Airport's Terminals 3 and 5 are now experiencing a baggage system failure, just three weeks' after an IT failure caused British Airways to cancel all flights from Heathrow and Gatwick, shines a light on just how important software quality is".

The airport was able to get the system back up and running by mid-morning, but by that time 60 planes had already departed the two terminals.

"We are sorry for the delays this has caused and are doing everything we can to maintain a normal baggage service".

Heathrow tweeted the warning at 6.45am, updating it to report that bag drop desks had reopened at 9.07am.

'Bags won't be making it onto flights, absolute shambles'.

Other terminals were not affected and the problems did not extend to global passengers flying into London.

Heathrow has asked its passengers, who were forced to travel without their luggage, to contact their respective airlines to find out when it would be returned to them.

British Airways, which operates at both terminals affected by the baggage problem, said the team "has been working all day to reunite passengers with their belongings".

'We are now investigating the issue.

"All of the delayed bags from the baggage system outage have now been sorted into destination order and the vast majority are planned to be flown from Heathrow on alternative flights throughout Thursday", reads the advisory.

People were advised to pack essential items in their hand luggage.

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