British Airlines representatives repeatedly apologized for the problem on its Twitter account - which did not go down with the other system, and thus hosted a barrage of complaints throughout the day.
"We will provide more information on ba.com, Twitter and through airport communication channels as soon as we can for flights due to depart after that time". Passengers on social media reported long delays and flights by the IAG-owned airline being held on runways, at the start of a long holiday weekend in Britain. "We've tried all of the self check-in machines; none were working, apart from one".
Bi-bi-si quotes a statement the airline, which refers to "a major failure in the system AI-T, which caused a serious breakdown in the implementation of the company's flights around the world".
British Airways has said it would be "happy to consider reimbursing reasonable expenses" to customers caught up in mass delays caused by a global IT crash. Those unable to fly would get a full refund, Cruz said.
The "severe disruption" is extended to parts of British Airways' website as well, with passengers unable to check-in for upcoming flights, and the airline unable to reschedule or move travelers to other flights.
BA has not said what is causing the computer failure. "They seemed incapable of doing anything else, despite their best intentions, due to the system outage. No updates or staff around", travel writer and blogger @WildWayRound tweeted.
Don Bowman, of North Carolina, tweeted that he had only seen one plane leave Terminal 5 in the past hour. "I checked in online using the BA app at 8.15 for my flight at 9.25, then went and had breakfast", he said.
Outside of London, British Airways passengers faced extreme delays and were stuck on the tarmac for hours.
Domestic and global flights are being affected by the outage.
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