British Airways cancels most flights from London

May 28, 2017, 01:22

British Airways cancelled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy United Kingdom holiday weekend.

British Airlines representatives repeatedly apologized for the problem on its Twitter account - which did not go down with the other system, and thus hosted a barrage of complaints throughout the day.

"We will provide more information on ba.com, Twitter and through airport communication channels as soon as we can for flights due to depart after that time". Passengers on social media reported long delays and flights by the IAG-owned airline being held on runways, at the start of a long holiday weekend in Britain. "We've tried all of the self check-in machines; none were working, apart from one".

Bi-bi-si quotes a statement the airline, which refers to "a major failure in the system AI-T, which caused a serious breakdown in the implementation of the company's flights around the world".

British Airways has said it would be "happy to consider reimbursing reasonable expenses" to customers caught up in mass delays caused by a global IT crash. Those unable to fly would get a full refund, Cruz said.

The "severe disruption" is extended to parts of British Airways' website as well, with passengers unable to check-in for upcoming flights, and the airline unable to reschedule or move travelers to other flights.

BA has not said what is causing the computer failure. "They seemed incapable of doing anything else, despite their best intentions, due to the system outage. No updates or staff around", travel writer and blogger @WildWayRound tweeted.

Journalist Martyn Kent told the BBC he was sitting on a plane for 90 minutes at Heathrow Airport.

Don Bowman, of North Carolina, tweeted that he had only seen one plane leave Terminal 5 in the past hour. "I checked in online using the BA app at 8.15 for my flight at 9.25, then went and had breakfast", he said.

Outside of London, British Airways passengers faced extreme delays and were stuck on the tarmac for hours.

Domestic and global flights are being affected by the outage.

YOU MIGHT ALSO LIKE
  • Irving's 42, LeBron's 34 pushes Cavs past Celtics in Game 4

    Irving's 42, LeBron's 34 pushes Cavs past Celtics in Game 4

    As they've continued to play and play better and better and better, they've just risen in their games and with our team. Game 5, which once seemed like it wouldn't be necessary, is now certain to happen at TD Garden Thursday night.

    Supreme Court strikes down 2 NC congressional districts

    Last year's lower-court ruling forced lawmakers to push congressional primaries back from March to June and redraw the districts. Despite the 2013 decision, federal courts still found that state redistricting and voter identification laws are discriminatory.
    Zverev reaches first Masters final in Rome

    Zverev reaches first Masters final in Rome

    Nadal, a former seven-time champion in the Italian capital, had dominated Thiem to win the Madrid Masters final last week.
  • Gregg Allman of The Allman Brothers Band dies at age 69

    The next few years saw the Allman Brothers become arguably the most popular American band in the country. He contracted Hepatitis C in 2007, blaming it on the use of a dirty needle while getting a tattoo.
    GUJCET 2017: Gujarat common entrance test results to be declared tomorrow

    GUJCET 2017: Gujarat common entrance test results to be declared tomorrow

    Candidates who got good merit in the GUJCET examination will be having the more chances to get admission in reputed colleges. Students can check the previous year cutoff marks until the actual cutoff marks published on official website .
    Health care debate shifting over to Senate

    Health care debate shifting over to Senate

    The Obama-era law expanded Medicaid with extra payments to 31 states to cover more people. Collins and Ryan appeared on ABC's "This Week" and Priebus was on "Fox News Sunday".
  • Man vs Animal: Bear Charges At Hunter In Scary Confrontation

    Man vs Animal: Bear Charges At Hunter In Scary Confrontation

    He added that he was able to deflect the leaping black bear with his bow just before he tumbled onto the ground. Richard Wesley was hunting when he came across a large bear about 100 feet away, according to the Daily Mail .
    Manchester attack: United Kingdom  terror threat level raised to critical

    Manchester attack: United Kingdom terror threat level raised to critical

    Greater Manchester Police chief constable Ian Hopkins said: "It's very clear that this is a network that we are investigating". The government Tuesday night raised the threat to "critical", its highest level, following an emergency Cabinet session.
    Potential De Gea replacement keen on a move to Manchester United

    Potential De Gea replacement keen on a move to Manchester United

    Romero said: "I played one year with Gabbiadini in Sampdoria in Italy and a lot of training". Asked if the young players were ready, the Portuguese said: "All together? No".
  • Philippines: ISIS-linked terrorists take control of church

    Philippines: ISIS-linked terrorists take control of church

    The Maute and Abu Sayyaf have pledged allegiance to Islamic State and have proved fierce opponents for the military. Lorenzana said more troops will be brought into the city on Wednesday.
    FCA Files Diesel Engine Certification Papers For MY2017 Vehicles To Add Update

    FCA Files Diesel Engine Certification Papers For MY2017 Vehicles To Add Update

    The company issued a statement saying it "is now reviewing the complaint, but is disappointed" that the suit had been filed. Since then, Fiat , the EPA , and the California Air Resources spent months negotiating before deciding to pursue a lawsuit.
    Officials identify Montana deputy who was killed

    Officials identify Montana deputy who was killed

    Moore had been a deputy for three years and is the 129th Montana law enforcement officer to die in the line of duty since 1878. The passenger, later identified as Marshall Barrus, 38, of Belgrade, Montana, got out and shot at officers who returned fire.
popular